Job Description

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:
The Kindred Resort Reservations Travel Consultant is responsible for managing guest reservations and communications with professionalism, warmth, and precision. This role is central to delivering Kindred Resort’s luxury experience. You will handle reservation inquiries, support travel industry partners, and ensure every guest interaction reflectsour commitment to personalized service and operational excellence.

Job Descriptions:

• Starting Wage: $22.00/hr - $24.23/hr

• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities:

Reservation & Sales Management

• Sell the resort experience by providing detailed information to prospective guests and travel partners.
• Capture sales from incoming calls, emails, and chats, converting inquiries into confirmed bookings.
• Manage and respond to guest communications via phone, email, text and live chat platforms. 
• Coordinate reservation details to ensure guest satisfaction and seamless arrival experiences.
• Support the Travel Industry team with wholesale and leisure reservation needs.
• Follow sales techniques to maximize revenue and upsell opportunities.

Guest Service Excellence

• Welcome and acknowledge guests according to Kindred standards; anticipate and address service needs.
• Accommodate and document special requests, ensuring they are communicated to relevant departments.
• Answer questions regarding resort facilities, services, and accommodations.
• Assist individuals with disabilities and ensure all guests feel genuinely appreciated.

Operational Standards

• Input and access data in the reservation system with accuracy and attention to detail.
• Indicate special reservation types (e.g., complimentary, employee discount, travel agent rates) using correct codes and rate structures.
• Maintain confidentiality of proprietary information and protect company assets.
• Ensure personal appearance is clean and professional.
• Follow proper escalation procedures when addressing guest concerns or service recovery situations.

Team Collaboration

• Develop and maintain positive working relationships with colleagues.
• Support team goals and contribute to a collaborative work environment.
• Communicate clearly and professionally with guests and team members.
• Participate in training and development initiatives to enhance service delivery.

Job Requirements:

• High school diploma or GED
• 2 years’ experience providing exceptional guest service
• 1 year experience selling directly to customers via voice
• Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues
• Experience working in multiple systems required
• Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests
• Clear, professional verbal and written communication skills required
• Excellent and unwavering guest service skills with a warm, professional demeanor
• Ability to work under pressure and maintain excellent accuracy and attention to detail in data entry and guest interactions
• Ability to manage multiple tasks and priorities in a fast-paced environment
• OPERA cloud property management system experience is a plus
• Fluency in Spanish or Portuguese is a plus
• Vacation planning experience a plus

The expected Total Compensation for this role is $22.00/hr - $24.23/hr. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 511404
Reference Date: 09/05/2025 
Job Code Function: Reservations   

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